Find answers to commonly asked questions about our events, tickets, and policies.
How will I receive my ticket?
After successful payment, your ticket is typically available in your email and/or your account dashboard.
I paid but didn’t receive the ticket. What do I do?
First check your email spam/junk and your account tickets page. If nothing shows, contact support with your order number.
Can I enter with a screenshot of the QR code?
Usually yes if the QR is clear and matching your government-issued ID/Passport and not cropped. Best option is using the original ticket/QR from email or your account.
Can I print my ticket?
Yes—printed tickets work as long as the QR code is readable.
Can I buy multiple tickets in one booking?
Yes. You can purchase multiple tickets with maximum of 6 tickets per booking and each one will have a unique QR.
What if my ticket QR code isn’t scanning at the door?
Increase screen brightness, avoid cracked screens, and open the original ticket (not a blurry image). Staff can help after checking your booking details.
Can I transfer my ticket to someone else?
Transfers are restricted, contact support for the correct process.
The name on my ticket is wrong—will I be refused entry?
If ID checks apply for that event, names should match. Contact support to update ticket details if needed.
Are tickets tied to a specific event date/time?
Yes—tickets are valid only for the event/date shown on the ticket.
Do tickets guarantee entry?
A ticket grants access subject to venue capacity, security checks, and house rules.
Can I upgrade my ticket after purchase?
No, you should buy a new ticket in that case. And no refund for the old ticket.
What happens if the lineup changes?
Lineups can change due to circumstances beyond control. Updates are posted on the event page/socials, and ticket policies apply as stated.
What’s the difference between booking and buying a ticket?
Tickets are your entry passes. Booking usually refers to as reservations once your reservation is approved, and paid you wil receive the tickets.
How do I book Lounges?
Choose / Press the Lounge tickets (if available), and you will be redirected to our booking WhatsApp, then we will guide you how to complete payment or confirmation steps.
How do I know my booking is confirmed?
You’ll receive a confirmation message/email, and it will appear in your account under My Tickets page inside your account page.
Can I edit my booking details (names, phone, notes)?
No details can be edited. If neededd, contact support with your booking number.
Can I change my booking to another date/event?
Only if your policy allows it and availability exists. Contact support and we’ll advise the options.
Is my booking held if I don’t pay immediately?
Some bookings are held for a limited time; others require immediate payment. The account page should show this clearly.
What time should I arrive?
Arrive early to avoid queues. Some bookings (like tables/VIP) may have a latest arrival time—if you use it, state it on the booking page.
Do I need to show anything at entry?
Bring your QR ticket/booking confirmation and a valid ID if required by event policy.
Can I combine multiple bookings/tickets into one group?
Usually yes—just arrive together and have all QR codes ready.
What if I’m late or my group arrives separately?
Each one should have their own tickets, so each of them can be scanned separately.
What payment methods do you accept?
Available payment methods are shown at checkout (e.g., cards, wallets, etc.). Choose what’s listed there.
Is online payment secure?
Yes—payments are processed via secure, encrypted payment gateways.
My payment failed—what should I do?
Double-check card limits, OTP/3D Secure approval, billing details, and try again. If it keeps failing, use another method.
I was charged but the order says “Pending/Failed.”
Sometimes banks show a temporary hold. If it doesn’t update within a reasonable time, contact support with your payment reference.
Will I get a receipt/invoice?
Yes—your confirmation email typically acts as a receipt.
Can I pay in installments?
If installments are supported, you’ll see it as an option at checkout.
Are there extra fees (service/processing fees)?
If fees apply, they should be shown clearly before payment on the checkout page.
Which currency will I be charged in?
You’ll be charged in the currency displayed at checkout.
Can I use a promo/discount code?
Yes—enter the code at checkout. If it doesn’t work, confirm it’s valid and not expired/limited to certain tickets.
I got charged twice—what do I do?
Send support your booking number(s) + bank transaction screenshots so we can verify and resolve quickly.
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