This Purchase & Refund Policy applies to all ticket purchases made through https://aftereight.events/ and is operated by AfterEight, based in Giza, Egypt.

By purchasing a ticket from our website, you agree to the terms outlined below.

1. Ticket Purchases & Confirmation

• All ticket bookings are subject to manual approval by AfterEight.

• A booking is considered confirmed only after:

  1. Manual approval, and

  2. Successful payment completion.

• Tickets are issued and delivered only after payment is completed.

2. Payment Process & Time Limits

• After approval, you will receive a payment link via email.

• The payment link is valid for 24 hours from the time it is sent.

• You may attempt payment multiple times within the 24-hour window.

• If payment is not completed within 24 hours, the booking will be:

  • Automatically canceled

  • Notified by email

• After cancellation, you must place a new booking, subject to:

  • Ticket availability

  • Price changes

3. Refund Policy – General Rules

• All ticket sales are final.

• Tickets are non-refundable, non-transferable, and non-exchangeable, except in the specific cases outlined below.

• No refunds will be issued for:

  • Change of mind

  • Inability to attend

  • Incorrect ticket selection

4. Event Cancellation

If an event is fully canceled by AfterEight:

• A full refund of the ticket price will be issued

• Website fees, payment gateway fees, and service charges are non-refundable

• Refunds will be processed to the original payment method only

5. Event Rescheduling

If an event is rescheduled:

• Tickets will remain valid for the new date

• If you are unable to attend the new date, you may request a refund of the:

  • Ticket price only

  • Excluding any website, service, or payment fees

6. Force Majeure

In the event of force majeure, including but not limited to:

• Weather conditions

• Government decisions

• Security or safety issues

• Circumstances beyond our control

AfterEight may cancel or reschedule the event.

• Refunds (if issued) will cover the ticket price only

• All fees and charges remain non-refundable

7. Refund Method & Timing

• Refunds are issued only to the original payment method

• Refund processing time depends on:

  • The payment provider (Paymob)

  • Banks and card issuers

• Payment gateway and transaction fees are non-refundable

8. Ticket Usage & Event Entry

Entry may be denied without refund if:

• The QR code has already been scanned

• The ticket is altered, duplicated, or tampered with

• The ticket holder’s name does not match a valid ID (when required)

ID verification may be required in certain events.

9. Late Arrival, Conduct & Security

• No refunds will be issued for:

  • Late arrival after doors are closed

  • Violation of event rules

  • Security refusal

• In cases involving:

  • Aggressive behavior

  • Rioting

  • Threats to safety

AfterEight reserves the right to deny entry and contact relevant authorities when necessary.

10. Fraud, Chargebacks & Misuse

• Any chargeback or payment dispute may result in:

  • Immediate ticket cancellation

  • Account suspension

• AfterEight reserves the right to:

  • Cancel tickets suspected of fraud

  • Refuse future purchases from users involved in abusive chargebacks

• Proof of ticket delivery, QR code issuance, and entry logs may be used to dispute chargebacks.

11. Event Changes

AfterEight reserves the right to make reasonable changes to:

• Event lineup

• Event schedule

• Event venue

Refund rules for changes:

• Lineup changes: Refund of ticket price only (excluding fees)

• Venue change:

  • Refund available if the new venue is significantly far

  • No refund if the venue remains near the original location

12. Digital Tickets

• All tickets are digital

• Tickets are delivered via email

• Users are responsible for providing a correct email address

If tickets are:

• Not received

• Deleted

• Lost

You may contact us to resend your tickets.

Lost or deleted tickets are not grounds for refund.

13. No Refund Requests

• Refund requests are not accepted outside the cases explicitly mentioned in this policy.

14. Governing Law & Jurisdiction

• This policy is governed by the laws of the Arab Republic of Egypt

• Any disputes shall be resolved exclusively through local Egyptian courts

15. Contact & Support

For any purchase-related questions, contact:

📧 support@aftereight.events